Residential

RESIDENTIAL SERVICES

Prosperity Restoration will come in and not just clean up the mess, but actually dry and repair the substructures that high volumes of moisture will affect, such as plaster and drywall, wood, concrete, and metal. Mold is a concern, of course, but there can be many other problems related to moisture damage; crumbling drywall and plaster, weakening beams and supports, rusting metal surfaces, and more.

If the moisture is left to sit long enough, it will eventually bring your home to ruin. Prosperity Restoration is Certified and Professionally Trained to properly assess the situation and devise the best plan for repair.

After Water Damage

It’s important to stop any type of water flow or leak as soon as possible. Remove pools of water and start drying the area to prevent additional damage.

Move wet items to a dry room or area with lots of fresh air. Pull up wet carpeting and rugs as soon as possible. If you move items outside, put them in a secure area to protect them from theft.

If you can’t remove the water and dry the area quickly, consider using a service that specializes in cleaning up after water damage. Keep receipts from the clean up and give them to your insurance company. The insurance company might pay you back.

Filing an Insurance Claim

Notify your insurance company as soon as possible if you have a claim. There should be a toll-free claims number on your policy. Most companies require you to tell them in writing, so follow up with a written notice with information about what happened.

The following tips can help the claims process go more smoothly:

  • Review your policy to make sure you understand what it covers and what it doesn’t. If you’re not sure, ask your agent or the company to explain. Visit the Office of Public Insurance Counsel (OPIC) website to find coverage comparisons for most homeowners policies sold in Texas.
  • Have your policy number ready when you call your company. Be prepared to answer questions about the damage.
  • Take pictures or video the damaged area and property before you make repairs. This is especially important if you make repairs before your insurance adjuster has seen the damage.
  • Don’t throw away anything you removed from the house until your insurance adjuster has seen it.
  • Make reasonable repairs to protect your home and property from more damage, but don’t make structural or permanent repairs until your company says it’s OK.
  • Write down everything you spend on repairs and keep the receipts.
  • Keep a log that lists everyone you spoke with at your insurance company. Note the time, date, name of the person, and what you talked about. Follow up with the company in writing to confirm important details. Keep copies of letters or other documents you and your company send each other.